Terms of service
Last updated: 19 September 2026
1. Service and eligibility
Stubwise provides event-ticketing software for merchants using Shopify. Merchants are responsible for their events, products, pricing, tax obligations, customer terms, refunds and the accuracy of attendee information. Stubwise is not the event organizer or the seller of admission.
2. Plans and billing
Starter is $19 per month or $190 per year and includes up to 500 tickets per calendar month. Pro is $49 per month or $490 per year with unlimited tickets and additional features. Both offer a 14-day trial. Shopify administers subscription authorization, billing, cancellation and applicable taxes. The plan shown in Shopify at subscription controls.
3. Fair use and ticket limits
If Starter exceeds 500 tickets in a month, already-paid orders continue to receive tickets. The merchant is prompted to upgrade; creation and activation of further events may be restricted in the following month. Do not use the service for unlawful events, abusive communications or unauthorized collection of personal data.
4. Availability and support
We design the service for reliable delivery and check-in, but email providers, networks and Shopify may be unavailable. Hosted tickets and offline check-in provide alternatives. Offline scans are provisional until synchronized and can conflict between devices. Contact support@stubwise.co for help seven days a week.
5. Ending use and data
You can uninstall the app through Shopify. Export required attendee records before uninstalling. Store data is retained for up to 30 days after uninstall and then deleted, subject to lawful retention duties. The privacy policy explains data processing.
6. Legal review before launch
These draft terms require the owner’s approval and review of applicable liability, contract formation, cancellation and dispute provisions before public use. Mandatory statutory rights are unaffected.